Refunds and Cancellation Policy for Cambridge Ophthalmological Symposium

 

Cambridge Ophthalmological Symposium is facilitated by Cambridge Eye Trust (the 'Organisation').

Specific refund and cancellation policies for the 2025 meeting in additional to the general Attendee cancellation terms.

 

General Attendee Cancellation terms:

Should you wish to amend or fully cancel a booking (a registration or dinner ticket) before the 1 August 2025, you will be due a full refund for the part of the booking payment that you are cancelling.

After the 1 August 2025 all booking payments are non-refundable unless:

• Associated with the Organisation cancellation and refund policy, where full or partial refunds will be offered.

 

Why the 1 August 2025? - This is the date the Organisation is required to provide final delegate numbers to the venue. We are contracted to pay the full costs associated with the numbers given. As a meeting organised by physicians for physicians, we need to minimise the financial risks associated with late non-attendance notification at the event. 

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Cancellation of the Cambridge Ophthalmological Symposium meeting by the Organisation. Circumstances outside the Organisation’s control - Refund policy

Should circumstances outside our control mean that we sadly have to cancel the face-to-face meeting (even at short notice) on the 4-5 September 2025 any amendments to the 2025 meeting will be conveyed to delegates as soon as possible.

Full and partial Refunds policy

• In the case that the 2025 meeting is completely cancelled, i.e. not postponed to a specific date in 2025/2026 and not changed to a virtual meeting a full refund will be offered.

• In the case that the 2025 meeting is postponed to a specific date in 2025/2026 and not changed to a 2025 virtual meeting, registrants will be offered the option to receive a full refund or have the booking fees paid 2 held by the Organisation as full payment towards the next meeting.

Circumstances outside our control may include a:

1) UK Government guideline banning indoor public gatherings of more than 30 people or more;

2) or a specific UK-wide NHS Staff non-meeting policy be put in place that prevents NHS Staff gatherings; 

3) or, the Organisers believe it highly likely that the meeting will not be able to take place in September 2025 due to anticipated UK travel or group gathering restrictions.

 

REFUND management terms:

• Any requests for refunds or amendments to bookings must be sent to Louise Richards, louise@healthology.eu.

• We acknowledge that bookings are made in good faith but that circumstances may result in delegates being unable to attend the meetings in September 2025 for reasons outside their personal control. Therefore, while our general policy is not to offer refunds after 1 August 2025, all refund requests will be review on a case-by-case basis.

• Refunds are made to the payment method used only. Refunds will be processed within 7 working days.